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Claims, certificates, changes, billing questions — here's the fastest path for each. When in doubt, just call; a human in Waco picks up.
File a claim
Claims are paid by your insurance carrier, and reporting directly to them is usually fastest — your policy documents and ID cards list the carrier's 24/7 claims number. Not sure who your carrier is, or want us in your corner before you call? Contact us first:
- Call (254) 304-5173 — we'll confirm coverage applies, walk through what to expect, and report it with you.
- For after-hours emergencies (water, fire, a tree through the roof): make the property safe, photograph everything, and keep receipts for emergency repairs — they're typically part of the claim.
Certificates of insurance
Need a COI for a job, a landlord, or a contract? Email service@libertasinsurance.com with the certificate holder's name and address, any special wording the contract requires, and when you need it. Same-day turnaround is the norm — faster when the load is waiting.
Policy changes
- Mortgagee changes — refinanced or escrow transferred? Email the new mortgagee clause and loan number and we'll update the policy and send proof to the lender.
- Vehicles & drivers — buying a car? Call before you drive it home and we'll have ID cards in your inbox.
- Address, coverage, deductibles — life changes; your policy should keep up. A quick call handles most of it.
Billing questions
Premium payments go to your carrier, and each has its own portal and autopay options. Stuck, or surprised by a bill? Call us — we'll pull it up and untangle it with you.